Support
How can we help?
Start with the answers below. If the issue continues, email us with your device model, iOS version, city searched, and a screenshot when possible.
Frequently asked questions
Quick answers
Why does Outdoor Planner not ask for my location?
The app is designed to work without location permission. Search for a city manually and select the best result to load its forecast.
Why can’t I find a city?
Check the spelling, try the city’s English name, or add a region or country. An internet connection is required to search for new places.
Why am I seeing saved weather data?
If the network is unavailable, Outdoor Planner may show the most recent forecast saved on your device. The app labels saved data so you know it may not be current.
How are walking times selected?
Suggested walking windows balance apparent temperature, precipitation probability, wind, and UV. They are planning suggestions, not safety guarantees.
Are UV and outfit suggestions medical advice?
No. They are general informational suggestions based on forecast conditions. Follow official weather alerts and professional health advice when conditions may be hazardous.
How do I refresh the forecast?
Confirm that your device is online, search for the city again, and select it from the results. Relaunching the app may also help after a temporary connection issue.
How do I remove saved app data?
Outdoor Planner stores a limited forecast cache and preferences on your device. Deleting the app removes this locally stored data.
Contact
Still need assistance?
Email supprot@outdoorplanner.xyz and describe what happened.